De-escalation Training equips participants with the knowledge, skills, and techniques to defuse or reduce tension, hostility, or conflict and increase personal safety. The training is beneficial to volunteer greeters, synagogue staff, school staff, and anyone in an outward-facing role.
Topics Covered:
Identify the initial indicators of escalating behaviors, both verbal and non-verbal
Demonstrate de-escalation best practices to include active listening, empathizing, verbal diffusion, de-escalation phrases, non-confrontational body language, and facial expressions.
Develop techniques to manage personal emotions in challenging situations to maintain composure and clear thinking
Review of how cultural and mental health sensitivity can help de-escalation efforts
This training is organized by Combined Jewish Philanthropies (CJP)
